Hire more engineers vs sales/marketing
The sales team knocked it out of the park showing us what it could do, but the features are not very flexible beyond the basic ones showcased in the 1hr demo. As we've gotten into it, the program often offers a single way forward for every area of the program (i.e. company wide settings for overtime instead of categories like hourly vs. overtime exempt, jobs can be created in mass but only four categories can be impacted the rest must be done manually, budgets are in place for jobs as a whole, but that can't be broken down by task, etc.)
You have good bones for the UX/UI which makes the website and app feel usable and easy to navigate. Unfortunately it lacks customizability, default values, and depth. As I read through the recommendations dating back to 2017, it strikes me that they are requesting a lot of the exact same features that would benefit me here in 2021.
That is disheartening as it means there is a slow adaptation curve as these system improving features are suggested. Not the end of the world, I understand Rome wasn't built in a day. A company that offers those features off the bat, or a company rapidly adapting and improving is preferred to one with the same requests in the queue for years.
For focus on generating momentum via focus on program development vs. sales, see Atlassian episode of How I Built This by Guy Raz.
Hey Paul thanks for all the constructive advice.
Like you mentioned there are still plenty of features we can build that will highlight customization, new and more scalable workflows, as well as make the software stable and up to date. I’m happy to say that we do have some new features planned that will be in this arena. We do have a What’s New area on our website which is a great resource to see all of the bug fixes, enhancements, and new features we are releasing.