AdminCliff Mitchell (Co-Founder, ClockShark)

My feedback

  1. 42 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminCliff Mitchell (Co-Founder, ClockShark) commented  · 

    Hi Joelle, this definitely makes a lot of sense and is something that we are looking at as we are making improvements to the user experience this year. Thanks for taking the time to share your idea. Hearing from customers is what helps us make ClockShark great.

  2. 102 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminCliff Mitchell (Co-Founder, ClockShark) commented  · 

    Hi all, this is a very common request and one that we are investigating a way to implement on a future release. Thanks for the input! We love hearing your ideas and improving for you.

  3. 33 votes
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    5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminCliff Mitchell (Co-Founder, ClockShark) commented  · 

    Hi all, we are always working to improve the GPS functionality and close any holes that are being exploited. This is not something that is that easy to do with the way the devices work and the limitations imposed by the Android and iOS operating systems. We do expect that we will keep making improvements and are working on that always. There is also a degree of employee education involved and at times when employees are doing the wrong thing they will need to be talked to. Please feel free to share any additional concerns and we will keep working to deliver the best GPS experience possible.

  4. 3 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminCliff Mitchell (Co-Founder, ClockShark) commented  · 

    Hi Spencer, thanks for the suggestion. We're working on ways to better make sure employees stay on the current version of the mobile app. We've just released a notification feature for the employee that prompts them to download a new version when one is available. We'll continue to monitor how well this works and look at other ways to improve visibility.

  5. 5 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminCliff Mitchell (Co-Founder, ClockShark) commented  · 

    JC - This makes a lot of sense thanks for sharing the feedback. We'll be looking for various ways to improve GPS tracking in future updates so your feedback will be considered in that process.

  6. 4 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminCliff Mitchell (Co-Founder, ClockShark) commented  · 

    Thanks for the suggestion! This definitely makes sense and is something we're aware people want to do so we are considering ways to address.

  7. 1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminCliff Mitchell (Co-Founder, ClockShark) commented  · 

    Makes sense Sam, thanks for sharing the idea. We'll consider ways to possibly help out in that situation with product changes. One workaround idea for the time-being might be to create a generic employee or two that could be used for this purpose. Then at least you'd have their times recorded. Also worth noting, is that although you cannot currently add employees from the mobile app, it is possible to do so from mobile by logging into the website from your phone or tablet. You'd just add the employee from the mobile browser, then go back to the app, perform a full sync using the Sync option, and the employee would then be available to clock time to via KioskClock or via CrewClock. Hope that helps. It's also likely that on a future update, adding an employee will be possible from the mobile app.

  8. 1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminCliff Mitchell (Co-Founder, ClockShark) commented  · 

    Thanks for the suggestion! We'll be considering ways to improve maps and location viewing on future updates.

  9. 1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminCliff Mitchell (Co-Founder, ClockShark) commented  · 

    Thanks for the suggestion. This is currently possible using the Zapier integration. I'll pass along to the team that you're interested in this being possible without use of a third-party integration!

  10. 4 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminCliff Mitchell (Co-Founder, ClockShark) commented  · 

    Thanks for the suggestion Ted. We're looking at ways to allow custom data to be captured as well as questions answered by an employee during their shift. What type of hazard assessment specifically were you looking for?

  11. 5 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Morgan Cassady responded

    Let’s let folks vote with you on this idea, and our development team can look to add it to ClockShark in a future update if it gathers support.

    AdminCliff Mitchell (Co-Founder, ClockShark) shared this idea  · 
  12. 3 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Anna, thank you so much for taking the time to post your idea. It’s great to have your input.

    Just to clarify your request, are you asking for a signature line and Admin notes feature on the “Employee Details” report? You can print the employee notes on that report, but I’m not sure if that’s what you’re asking for. Feel free to share any extra details you have so our developers can be confident when considering it.

    AdminCliff Mitchell (Co-Founder, ClockShark) commented  · 

    Anna, thank you so much for taking the time to post your idea. It's great to have your input.

    Just to clarify your request, are you asking for a signature line and Admin notes feature on the "Employee Details" report? You can print the employee notes on that report, but I'm not sure if that's what you're asking for. Feel free to share any extra details you have so our developers can be confident when considering it.

  13. 18 votes
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    5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for sharing your idea, and allowing folks to have a forum to support and vote for it. We prioritize all suggestions with the most traction and support.

    Great suggestions spread like wildfire. With enthusiastic support, this idea will become one of our upcoming feature releases, so please keep voting. :)

    AdminCliff Mitchell (Co-Founder, ClockShark) commented  · 

    This is an excellent idea, Twyla. One thing our customers are accustomed to trying is hitting "Ctrl-F" on their keyboard and searching the webpage directly. Often that can return where a job might be scheduled.

    Of course, this is a workaround until this idea gets enough support to be formally added to the product, but I wanted to suggest it for you. Please let me know if you have any other suggestions or ideas.

  14. 26 votes
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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Glen,

    This is a really great suggestion! Currently, ClockShark updates an employee’s location at 15 minute intervals. This is a conservative interval that ensures that employee cell batteries aren’t taxed by using their GPS.

    Thanks for explaining why a different interval would be so helpful to your company. As your idea catches steam here on our voting page, we’ll look into adding that to ClockShark. :)

    AdminCliff Mitchell (Co-Founder, ClockShark) commented  · 

    Hi Glen,

    This is a really great suggestion! Currently, ClockShark updates an employee's location at 15 minute intervals. This is a conservative interval that ensures that employee cell batteries aren't taxed by using their GPS.

    Thanks for explaining why a different interval would be so helpful to your company. As your idea catches steam here on our voting page, we'll look into adding that to ClockShark. :)

    @Jerry: Thanks for taking the time to share your support! Much Appreciated!

  15. 29 votes
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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminCliff Mitchell (Co-Founder, ClockShark) commented  · 

    We have not forgotten about this Sage integration work and actually have it planned for Q1 2018. If anyone would like to chat about how they'd like this to work please shoot me an email (cliff@clockshark.com) and I will reach out to you to hear your ideas.

  16. 214 votes
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    36 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your suggestions! We are receiving this request more frequently, so we’ll consider adding it on a future update.

    Anyone interested in this feature, please vote and share your thoughts so we have a great idea of who would like to see this feature.

    AdminCliff Mitchell (Co-Founder, ClockShark) commented  · 

    Hey all, this is an idea we are hoping to implement soon, thanks for the suggestions! Keep em coming!

    AdminCliff Mitchell (Co-Founder, ClockShark) commented  · 

    Hi, for writing payroll checks, we recommend connecting ClockShark to QuickBooks. Payroll is complex enough that it really takes a separate product from your time tracking system. As an Intuit Apps Partner, ClockShark has a tight integration with QuickBooks Online (and the desktop versions too) that allows for super easy generation of payroll checks. Using QuickBooks Online, you can even process your payroll right from your smartphone like you mentioned!

    AdminCliff Mitchell (Co-Founder, ClockShark) commented  · 

    shared on behalf of customer from emailed suggestion

    AdminCliff Mitchell (Co-Founder, ClockShark) supported this idea  · 
  17. 1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    We’d like to hear more on this one and if anyone else is having similar issues please let us know. We’ll need to hear more feedback to understand what everyone’s needs may be here.

    AdminCliff Mitchell (Co-Founder, ClockShark) commented  · 

    We'd like to hear more on this one and if anyone else is having similar issues please let us know. We'll need to hear more feedback to understand what everyone's needs may be here.

  18. 1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for sharing your idea, and allowing folks to have a forum to support and vote for it. We prioritize all suggestions with the most traction and support.

    Great suggestions spread like wildfire. With enthusiastic support, this idea will become one of our upcoming feature releases, so please keep voting. :)

    AdminCliff Mitchell (Co-Founder, ClockShark) commented  · 

    Hi Bill, thanks for the feedback. This is currently a limitation of the technology in the devices. In testing we've found smaller radius create even more problems, such as the system thinking you are outside the fence when you are still inside it. As the technology improves we will revisit it in order to give you the best working feature possible. In the meantime, the best suggestion is to consider not using fences when you have multiple sites in the same close-by area.

  19. 5 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your feedback, Peter, on the reporting tools in ClockShark. We’ll be taking a look at that for you.

    If anyone else has any input on that feature, please share in the comments, or endorse with votes.

    AdminCliff Mitchell (Co-Founder, ClockShark) commented  · 

    Hey Jon, thanks for the feedback. We'll pass it along to the team. Sounds like you'd like notes added, and possibly payrates? What else?

  20. 2 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for sharing your idea, and allowing folks to have a forum to support and vote for it. We prioritize all suggestions with the most traction and support.

    Great suggestions spread like wildfire. With enthusiastic support, this idea will become one of our upcoming feature releases, so please keep voting. :)

    AdminCliff Mitchell (Co-Founder, ClockShark) commented  · 

    Hi Daniel, thanks for the suggestion! Here is a way you could accomplish that currently:
    1. Add a new Employee and give you new Employee a name like Unassigned Jobs.
    2. Go into the Employee record for all of your employees and give them Manager Permission to View Schedules for the new Employee you created.
    3. Assign work to the new Employee "Unassigned jobs"
    4. Your employees will now be able to view the Schedules screen on the ClockShark website and will only be able to see their own schedule and the schedule for Unassigned Jobs.
    Note- they will only be able to see the Unassigned Jobs schedule on the website currently, although within the next couple months we are rolling out the ability to view schedules for others to mobile as well. (Currently they are only able to see their own schedule on mobile).

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